Terms of Service
Last updated: 12 March 2025
1. Identity of the trader
These Terms of Service ("Terms") govern your use of the website graxylonzyath.world (the "Website") and the placing of orders for products offered on it. The Website is operated by:
Graxylonzyath
Address: Helmholtzstraat 57, 1098 LE Amsterdam, Netherlands
Email: office@graxylonzyath.world
Phone: +31204682724
In these Terms, "we", "us" and "our" refer to Graxylonzyath. "You" and "your" refer to the user of the Website or the customer.
2. Applicability
By accessing or using the Website, or by placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website or place orders. These Terms apply to consumers and, where relevant, to business users, in each case to the extent permitted by mandatory law. Dutch law applies, with the exception of the United Nations Convention on Contracts for the International Sale of Goods (CISG). For consumers resident in the Netherlands, mandatory Dutch consumer protection law applies.
3. Products and information
The products offered on the Website, including Vascovitalora, are described as accurately as we can. Product images are for illustration; packaging and appearance may vary. We do not guarantee that product descriptions, images or other content are error-free, complete or current. We reserve the right to correct errors and to change or discontinue products or offers without prior notice. The products offered are dietary supplements and are not medicinal products. They are not intended to diagnose, treat, cure or prevent any disease. You should not use the information on the Website as a substitute for professional medical advice. If you have a medical condition or are taking medication, consult your doctor before using any supplement.
4. Orders and contract formation
When you submit an order via the order form on the Website, you are making an offer to purchase the product(s) on the terms stated (including price and delivery). We will send you an order confirmation (e.g. by email) after we have received your order. A contract between you and us is formed when we accept your order, which we may do by sending the order confirmation or by dispatching the product. We are not obliged to accept every order; we may refuse or cancel orders (e.g. in case of error, suspected fraud, or if the product is unavailable). If we cancel an order after payment has been taken, we will refund you in accordance with our Return Policy and applicable law.
You are responsible for providing correct and complete contact and delivery details. If the information you provide is incorrect or incomplete, we are not responsible for failed delivery or delay.
5. Prices and payment
Prices shown on the Website are in euros (€) and include VAT where applicable under Dutch law, unless otherwise stated. They do not include delivery costs unless explicitly indicated (e.g. "free shipping"). Delivery costs will be shown before you confirm the order. We will not charge you more than the price you accepted at the time of order, except where you have requested additional services or where the law allows (e.g. change in VAT).
Payment is due as specified in the order process (e.g. in advance by the chosen payment method). We accept the payment methods indicated on the Website. You must ensure that sufficient funds are available. If payment fails, we may cancel the order or suspend delivery until payment is received. Refunds will be made using the same payment method unless otherwise agreed or required by law.
6. Delivery
We will deliver the product to the address you provide, within the delivery timeframe indicated on the Website or in the order confirmation (typically 2–5 working days after dispatch for standard delivery in the Netherlands, subject to availability and correct address). Delivery times are estimates and are not guaranteed unless we have expressly committed to a specific date. Risk and title in the goods pass to you upon delivery (or upon handover to the carrier if you have agreed to that). If you are a consumer, you may have additional rights under Dutch law if we fail to deliver in time.
7. Right of withdrawal and returns
If you are a consumer, you have a legal right of withdrawal under Dutch and EU consumer law. Our Return Policy describes how you can exercise this right, the time limits, and any conditions. By placing an order you also agree to the Return Policy to the extent applicable. Please read the Return Policy before ordering.
8. Use of the Website
You may use the Website only for lawful purposes and in accordance with these Terms. You must not use the Website in any way that violates applicable law, infringes the rights of others, or could harm, disable or overload our systems. You must not attempt to gain unauthorised access to our or any third party's systems or data, or use automated means (e.g. scraping, bots) without our prior consent. We may suspend or restrict access to the Website or your account if we reasonably believe you have breached these Terms or the law.
Content on the Website (text, images, logos, layout) is owned by us or our licensors and is protected by intellectual property rights. You may not copy, modify, distribute or use it for commercial purposes without our written permission, except as permitted by law (e.g. private use).
9. Limitation of liability
To the fullest extent permitted by applicable law:
- We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any other matter that cannot be excluded or limited by law.
- We are not liable for indirect, consequential or special damages, loss of profit, loss of data, or similar losses, whether in contract, tort or otherwise, except where such liability cannot be excluded by law.
- Our total liability to you for any claim arising out of or in connection with your use of the Website or a purchase shall not exceed the amount you paid for the product(s) concerned in the relevant order, or if no amount was paid, an amount of €100.
Nothing in these Terms affects your statutory rights as a consumer under Dutch or EU law.
10. Privacy and data
Your use of the Website and any order involve the processing of personal data. This is described in our Privacy Policy. By using the Website and placing orders you acknowledge that you have read and understood the Privacy Policy. Our use of cookies is described in our Cookie Policy.
11. Complaints and dispute resolution
If you have a complaint about our products or services, please contact us using the contact details in section 1. We will try to resolve the complaint as soon as possible. If we cannot resolve it, you may use the European Commission's Online Dispute Resolution platform (ec.europa.eu/consumers/odr) or, if you are in the Netherlands, the dispute resolution bodies recognised for your sector. Consumers in the EU also have the right to bring court proceedings in the country of their residence.
12. General
If any part of these Terms is held to be invalid or unenforceable, the remaining parts remain in effect. Our failure to enforce any right or provision does not waive that right or provision. We may assign our rights and obligations under these Terms to another entity (e.g. in a merger or sale). You may not assign your rights without our written consent. These Terms (together with the Privacy Policy, Cookie Policy and Return Policy where referred to) constitute the entire agreement between you and us regarding the Website and orders, and supersede any prior agreements or understandings.
13. Changes
We may change these Terms from time to time. The "Last updated" date at the top indicates when they were last revised. Changes will be posted on this page. For orders already placed, the Terms in effect at the time of the order apply unless the change is required by law or benefits you. We encourage you to review this page periodically.
14. Contact
For questions about these Terms or your order, contact us:
Graxylonzyath, Helmholtzstraat 57, 1098 LE Amsterdam, Netherlands. Email: office@graxylonzyath.world, Phone: +31204682724.